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  7. 17200434

Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific ULT Freezers & Standard LN2

Tech Direct Service Plan provides support post factory warranty. Includes 3 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.

Brand:  Unity Lab Services™ TEDULT

Product Code. 17200434

  • € 465.00 / Each
Estimated Shipment: 07-01-2025
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Description

Description

  • Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
  • 3 business day response time (may vary by location) for corrective maintenance
  • 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit
  • One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
  • Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
  • Access to on-line service knowledge base
  • Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
  • Instrument Software/ Firmware updates included as needed to support a preventative maintenance visit
  • Upgrades to new versions of software are not included
  • 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
TRUSTED_SUSTAINABILITY
Specifications

Specifications

Support Post-Factory Warranty
Priority Technical Support, and One Preventative Maintenance Visit
3 Days (Within Specified Location and Criteria)
Tech Direct Service Plan
3 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit
Upgrades to New Software Versions
ULT Freezers and Standard LN2
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