Frequently Asked Questions

Select 'Order Status' above the blue bar at the top of the site. Enter your order number and postal code and click 'Check Order Status'. You’ll be able to view the status of your order, sign up for order notifications, and reorder those items.

Click the 'Order Status' link above the blue search bar or sign in to your web account and select 'Order Status' from the 'My Account' dropdown.

If you’re ordering directly through the Fisher Scientific Website, sign in to your account. Search for or browse to the items you’d like to purchase and add them to your basket. When you’re ready to checkout, click the shopping basket icon located on the blue bar at the top of the site. Review your items and click 'Proceed to Checkout'. Select your delivery and payment methods. Review your order details and click 'Submit Order'.

If you’re ordering through an eProcurement system, sign in to your institution’s marketplace and click on the Fisher Scientific icon on your dashboard. Search for or browse to the products you’d like to purchase and add them to your basket. When you’re ready to check out, click the shopping basket icon located on the blue bar at the top of the site. Click the 'Return Basket' button to send your order back to your purchasing application/marketplace where you will be able to complete your order.

Click 'Order By Product Code' located above the blue bar at the top of the site. Enter the product codes, quantities, and units of measure for the products you’d like to purchase. If you don’t know the product codes, you can search for the products on our site to identify them.

Once you’ve entered the product code, quantity, and unit of measure, its availability will show up automatically.

When you’re ready to check out, click 'Add Items to Basket'. The page will refresh and you’ll be taken to your basket where you can proceed to checkout.

Sign in to your Fisher Scientific account and select 'Order Status' from the 'My Account' dropdown. Select the 'Invoices' tab to view or download your invoices. They can be sorted by invoice date.

Order the qualifying products for a promotion and follow the instructions on the redeem tab of the promotion page. You will need your proof of purchase and you may be asked to select your redeemable products.

Your order reference is displayed as a barcode on our transport notes. Without needing to open the parcel you will be able to process your delivery easily and redirect it, unopened and without risk of damage, to the original requester.

Enter a product name, keyword, product code, CAS number, or manufacturer part number in the search box in the blue bar at the top of the site and either press enter or click on the magnifying glass to the right of the box.

To find product documentation, click on either 'Certificates' or 'Safety Data Sheets' above the blue bar at the top of the site. From these pages, you can search for certificates and Safety Data Sheets (SDS), formerly called Material Safety Data Sheets (MSDS).

You can narrow down your results by selecting one of the refinements from the 'Narrow Your Results' box to the left of the search results. Filters include category, special offers, special interests, and brands. Depending on the product category, other filters may appear such as capacity, material, and more.

If you can’t find the right product documentation using our Product Certificate or Safety Data Sheet searches, visit the product page to check in the documents section for related documentation.

While viewing search results, you can filter by popular products. Click the down arrow by the 'Sort By' field and select 'Most Popular' to see the most popular products based on your search criteria.

Select 'Register for an Account' from the 'My Account' dropdown in the blue bar at the top of the site. You'll first need to apply for a business account if you or your institution don't have one already. If you already have a business account and know your business account number, sign up for a web account. Complete the fields on the 'Registration' page and click 'Register'.

Select 'Register for an Account' from the 'My Account' dropdown in the blue bar at the top of the site. Click on 'Apply for a Business Account'. Complete all the fields in the four-step process and click 'Submit'.

To apply your contract pricing online, you must have a Fisher Scientific web account that is linked to your organisation’s business account.

You'll first need to apply for a business account if you or your institution don't have one already. If you already have a business account and know your business account number, sign up for a web account. Complete the fields on the 'Registration' page and click 'Register'. You will receive an account activation notice through the email address you provide.

Sign in to your Fisher Scientific web account and access your account dashboard by selecting 'Account Dashboard' from the 'My Account' dropdown. From the dashboard, click on either 'Open' or 'Paid Invoices'. You will be taken to the 'Invoices' tab of the 'Order Status' page where you can view and download invoices.

If you have forgotten your password, select 'Sign In' then follow the 'Forgot Password?' link located in the 'Log into Your Account' box. If you have forgotten your username or email address, then please register again.